Return & refund policy

Cancellation, return & refund policy

Company: Bactoclean India Private Limited

At Bactoclean India Private Limited, we strive to provide high-quality water purification solutions and ensure a smooth shopping experience for our customers. Please read our cancellation, return, and refund policy carefully before placing an order.

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A. Quick summary

• Orders are confirmed after successful payment completion.
• Delivery is generally completed within the mentioned delivery timeline.
• Cancellation is only applicable under specific conditions mentioned below.
• Once delivered, products are not eligible for return or refund.
• In case of damaged or defective products, customers must contact Bactoclean customer support immediately.
• Our authorized service team will inspect the product and provide a suitable resolution as per warranty terms.

B. Order confirmation & delivery

Your order becomes confirmed once the full payment has been successfully received.

Bactoclean India Private Limited will process and deliver the product to the address provided by the customer during checkout.

Delivery is generally completed within 15 (fifteen) days from the date of successful payment.

Delivery timelines may vary depending on location, logistics, product availability, or other operational factors. We make reasonable efforts to ensure timely delivery.

C. Cancellation policy

Orders cannot be cancelled after payment confirmation as a standard rule.

Exception:

Cancellation requests may only be accepted if the product has not been delivered within 15 days from the date of payment.

To request cancellation under this exception, customers must contact us with:

• Order ID
• Payment / Transaction Reference Number
• Registered Mobile Number
• Delivery Address

No cancellation request will be accepted for any other reason after order confirmation.

D. Transit damage / defective product policy

Customers are requested to check the product packaging at the time of delivery. If the package appears damaged, opened, torn, crushed, or tampered, please inform the delivery personnel immediately and contact Bactoclean customer support.

If the product is received damaged, defective, or non-functional, customers must notify us immediately after delivery.

Our authorized service team will inspect the product and determine the appropriate resolution, which may include:

• Repair, or
• Replacement

The final decision regarding repair or replacement will be based on technical evaluation and applicable warranty terms.

E. Return & refund policy

Products delivered successfully are not eligible for return or refund, except in cases of verified manufacturing defects or confirmed transit damage as approved after inspection by the Bactoclean service team.

Returns and refunds will not be accepted for reasons including:

• Change of mind
• Incorrect product selection by customer
• Dissatisfaction with product features or performance
• Compatibility issues related to local water quality or electricity conditions
• Cosmetic preferences
• Issues covered under warranty service

Products that can be repaired under warranty will not qualify for return or refund.

G. Refund process

If a refund is approved under applicable conditions, the eligible amount will be processed. Refunds will only be issued through the original payment method used during checkout. Cash or cheque refunds will not be provided.

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Bactoclean India Private Limited reserves the right to update or modify this Return & Refund Policy whenever required.